The following booking conditions, together with any supplementary information provided at the time of booking, form the basis of your contract with Pure Trails Adventure Ltd (referred to throughout as "the Company", "we", "us" or "our"). All bookings are made with Pure Trails Adventure Ltd.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that: (a) they have read these terms and conditions and have the authority to, and do, agree to be bound by them; (b) they consent to the Company's use of personal information in accordance with the Privacy Policy at clause 13; (c) they are over 18 years of age and, where placing an order for services with age restrictions, declare that all members of the party are of the appropriate age to purchase those services.
To make a booking, complete the booking form and submit it to the Company with a deposit of at least 10% of the total booking value. Where applicable, an additional deposit may be required to cover specific costs — this will be clearly indicated on the individual product page. If you are booking within 10 weeks (70 days) of departure, full payment is required at the time of booking.
Subject to availability, the Company will confirm acceptance of your booking by issuing a Confirmation Invoice. A binding contract comes into existence between you and the Company when a Confirmation Invoice is issued to you. If the Company is unable to accept your booking, any payment made will be refunded in full.
Special requests should be indicated on the booking form at the time of booking, or made in writing as soon as possible thereafter. The Company will endeavour to meet reasonable special requests but cannot guarantee they will be fulfilled, and failure to meet a special request will not constitute a breach of contract.
The terms and conditions of all agreements made with the Company shall be subject to and governed by English law. Any dispute, claim or other matter which arises between you and the Company out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales.
Any reference to the term "trip" in these booking conditions covers any trail running holiday, trek, guided run, basecamp weekend or adventure experience sold by the Company.
All Pure Trails trips involve sustained physical activity, often in remote mountain environments at significant altitude. By making a booking, you confirm that:
(a) You are in good physical health and have no medical condition, injury or disability that would make participation in the trip unsafe or inadvisable without medical clearance;
(b) You have read and understood the trip grade on the relevant product page and are satisfied that the trip is appropriate for your current level of fitness and experience;
(c) You will inform the Company in writing of any medical conditions, allergies, dietary requirements, injuries or disabilities prior to departure so that appropriate adjustments can be made;
(d) You accept that participation in trail running and trekking at altitude carries inherent risks including but not limited to altitude sickness, falls, extreme weather and remote location — and that these risks cannot be entirely eliminated.
The Company reserves the right to refuse participation or remove a guest from a trip on medical or safety grounds, at the guide's or Company's reasonable discretion, without liability for refund.
(a) Documentation. It is your responsibility to ensure that visas, passports, vaccination certificates and other health documents are in order before departure. The Company cannot accept responsibility for any loss, delay or additional cost arising from failure to obtain or carry correct documentation, except where caused by the negligence of the Company.
(b) Flights and transfers. The Company will not be liable for clients missing flights as a result of late check-ins, and no refunds will be given if you fail to take up any component of your arrangement. If you have booked your own flights or transportation, the Company strongly advises booking fully flexible fares. The Company will not be held responsible or liable if independently booked flights or transportation are cancelled, amended, or you fail to reach the point at which the Company's services commence.
(c) Behaviour. If, in the reasonable opinion of the Company or any person in authority, you or any member of your party behaves in a manner likely to cause danger, distress or annoyance to others or damage to property, your arrangements may be terminated. In such circumstances you must pay any compensation, costs or expenses incurred as a result, and no refund will be due.
(d) Travel insurance. Comprehensive travel insurance is mandatory on all trips. For trips involving altitude above 2,500m, your policy must explicitly cover helicopter evacuation and high-altitude rescue. Evidence of insurance must be provided at least 8 weeks before departure. We reserve the right to cancel your booking without refund of the deposit if adequate cover cannot be evidenced.
(e) Minimum age. All guests must be 18 years of age or over unless expressly agreed in writing with the Company in advance of booking.
A non-refundable deposit of 10% of the total trip cost is required to secure a booking. The balance is due no later than 10 weeks (70 days) before departure. If the balance is not received by the due date, the Company reserves the right to treat the booking as cancelled and apply the cancellation charges set out in clause 9.
Deposits are non-refundable in all circumstances. If you cancel at any point after paying your deposit, the deposit will be forfeited regardless of the cancellation period. The additional cancellation charges in clause 9 apply to sums paid beyond the deposit.
(a) Nature of destinations. The destinations offered by the Company, which may include very remote areas, may not achieve the level of development or sophistication normally expected in conventional tourist destinations. Facilities in some areas will be basic and more appropriate to local culture. This is inherent to the nature of adventure travel and does not constitute a deficiency in the service.
(b) Negligence. Subject to these Booking Terms & Conditions, if the Company or its suppliers perform or arrange your contracted arrangements negligently, the Company will pay you reasonable compensation. It is your responsibility to demonstrate that the Company or its suppliers have been negligent.
(c) Exclusions of liability. The Company will not be responsible for, or pay compensation in respect of, any injury, illness, death, loss, damage, expense, cost or other claim arising from: (i) the act(s) and/or omission(s) of the person(s) affected; (ii) the act(s) and/or omission(s) of a third party unconnected with the services contracted for, which were unforeseeable or unavoidable; (iii) unusual or unforeseeable circumstances beyond the Company's or its suppliers' control, the consequences of which could not have been avoided even with all due care; or (iv) an event which the Company or its suppliers could not, even with all due care, have foreseen or forestalled.
(d) Liability cap. Save in respect of death, personal injury or illness caused by the Company's negligence, the Company's total liability to you in connection with your booking shall not exceed the total price paid by you for the trip.
(e) Death, injury and illness. The Company does not exclude or limit any liability that may arise from proven negligence by any person employed directly by the Company or by its suppliers and subcontractors in respect of death, bodily injury or illness. Such liabilities shall be subject to English law.
(f) Assignment of rights. The Company's acceptance of liability under this clause is conditional upon you assigning to the Company all rights you may have against any third party responsible for any injury, illness, death or loss, and upon your full co-operation with the Company and its insurers in any investigation or claim.
(g) Force Majeure. Except where otherwise expressly stated in these Booking Terms & Conditions, the Company cannot accept liability or pay any compensation where performance of its obligations is prevented or affected by Force Majeure. "Force Majeure" means any event which the Company or the supplier of the service(s) in question could not, even with all due care, foresee or avoid — including but not limited to war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, pandemic, fire, or any event beyond the Company's control. UK Foreign and Commonwealth Development Office advice against travel to an area will be treated as Force Majeure.
All trips are subject to a minimum number of participants being reached. The Company reserves the right to cancel any trip that does not achieve the required minimum number. Where this occurs, the Company will notify you as soon as practicable and offer you either: (a) a full refund of all sums paid; or (b) the option to transfer to an alternative departure or trip of equivalent value.
The Company will not be liable for any costs incurred by you as a result of a trip being cancelled due to insufficient numbers, including independently booked flights or accommodation. This is why the Company strongly recommends booking flexible or refundable flights.
(a) After a Confirmation Invoice has been issued, the price of your arrangements may be subject to surcharges in limited circumstances — specifically to reflect increases in transportation costs (including fuel and scheduled airfares), dues, taxes (including changes in UK VAT), fees chargeable for services (such as landing taxes), or adverse variations in exchange rates used to calculate the price of your arrangements.
(b) The Company will not levy a surcharge within 10 weeks (70 days) of departure except as described in (a) above.
(c) The Company will absorb cost increases equivalent to 2% of the confirmed arrangement cost (excluding insurance premiums and amendment charges). Only if increased costs exceed this 2% threshold will a surcharge be levied. If a surcharge would increase the total price by 10% or more, you may cancel within 14 days of the supplementary invoice date and receive a full refund of all payments made, excluding insurance premiums and amendment charges.
(d) No refunds will be made in the event of exchange rate fluctuations or decreases in cost.
(e) Prices are correct at the time of publication but may be subject to change. You must check the price of your chosen arrangements at the time of booking.
(a) Amendments by you. The Company will make every effort to assist with changes to your booking but cannot guarantee it will be possible. All amendment requests must be made in writing by the lead booker. In the event of a permitted amendment, you will be liable for all costs and charges imposed by suppliers together with an amendment fee of £50 per amendment. Changes made within 10 weeks (70 days) of departure will be treated as a cancellation and re-booking, and the cancellation charges below will apply.
(b) Cancellations by you. All cancellations must be made in writing to the Company. Your cancellation will only take effect from the date written notice is received. As the Company incurs costs from the time of confirmation, the following cancellation charges apply:
| Notice period before departure | Cancellation charge |
|---|---|
| 141 days or more | Loss of deposit only |
| 85–140 days | 50% of total trip cost |
| 84 days or fewer | 100% of total trip cost |
Note: certain arrangements (such as scheduled flights booked on your behalf) may incur a cancellation charge of up to 100% of that component in addition to the charges above. Insurance premiums and amendment charges are non-refundable in all circumstances. If your cancellation is covered by your travel insurance policy, you may be able to reclaim through your insurer directly.
The Company takes every care to provide the trip arrangements confirmed, but reserves the right to modify or cancel any trip, flight schedule, accommodation or arrangement. Most changes are minor and do not give rise to any right of cancellation or compensation.
A "significant change" includes: a change of destination, a substantial change to the accommodation standard for the whole or a major part of the trip, or a change to departure or return dates. If a significant change is necessary before departure, the Company will notify you as soon as possible and offer you: (a) acceptance of the modified arrangements; (b) an alternative trip of comparable standard where available; or (c) a full refund of all monies paid.
The Company will not cancel any trip solely on the grounds of political tension or natural disaster unless specifically recommended to do so by the UK Foreign, Commonwealth and Development Office (FCDO).
The Company may take photographs and video footage during trips for use in marketing materials, on the website, and on social media. By participating in a Pure Trails trip, you consent to the Company using images or footage in which you appear for these purposes, unless you notify us in writing before departure that you do not consent to this.
You retain the right to withdraw consent at any time by contacting us at explore@pure-trails.com. Withdrawal of consent will not affect any use of images already published.
If you are unhappy with any service or facility provided in connection with your arrangements, you should raise your complaint immediately with the Company's local representative or guide, and where relevant with the management of the accommodation or supplier involved, so that the Company has the opportunity to address the matter during your trip.
If the problem cannot be resolved locally, you must submit a written complaint to the Company within 28 days of your return, including your booking reference and full details of your complaint. Failure to follow this procedure may affect your rights under this contract, as the Company will have been deprived of the opportunity to investigate and respond promptly.
The Company processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful basis for processing your data in connection with a booking is the performance of a contract (Article 6(1)(b) UK GDPR). Where we process special category data (such as health information or dietary requirements), we do so on the basis of explicit consent or where processing is necessary for the substantial public interest of protecting your safety.
Personal data provided during the booking process — including name, contact details, passport information, dietary requirements and health disclosures — will be shared with airlines, accommodation providers, local guides and other suppliers on a need-to-know basis. Without this sharing, we cannot fulfil your booking. Data may also be provided to public authorities as required by law.
We will not share your data with any third party not involved in the delivery of your trip without your consent, except where required by law. You have the right to access, correct, or request deletion of your personal data at any time by contacting us at explore@pure-trails.com. Data relating to your booking will be retained for a period of seven years following your trip in accordance with our legal and accounting obligations.
Please be aware that data protection standards in some of the countries we operate in may differ from those in the United Kingdom. Where personal data is transferred outside the UK, we take appropriate steps to ensure that such transfers are made in accordance with UK GDPR requirements.